From the outset it was clear to us that Kielder Observatory had outgrown their website and order management system, they had a number of separate systems to manage orders, ticketing, gift vouchers, reporting, guest check-in, staff intranet services and gift shop sales, all centered around an overstretched Wordpress website.

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The Finishing Touch Company came to us having successfully navigated through the 'difficult first few years', proving their business model works well with an entry-level website and branding, but ready to achieve greatness.

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When we first met Homefuels Direct they were struggling to manage a complex business from an overstretched spreadsheet and a small, static website.

By building a superb, user-friendly website supported by our digital marketing team and sophisticated CRM and order management system we have taken Homefuels Direct from a small regional player to one of the nations largest and most loved heating oil suppliers.

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Taking things to the 'next level' can be hard to get right on your own.

Our team have the expertise to help you understand your market, refine your offering, build a strategy, improve your processes and increase sales.


This is no time for assumptions! Knowing who your customers are, how they think and what they want makes a huge difference.


Developing a strategy based on research, best practice, intelligence and foresight will drive your business forwards.

Speak Clearly

It isn't enough to simply throw money into advertising. Spending wisely, on the right demographics, with the right messages & tone is key.

Join The Dots

Link-up your website with all of your systems, web assets and third parties to do more, faster, with greater accuracy and less cost per order.

The Power Of Digital Marketing

Like traditional advertising, more exposure in the marketplace means more customers. While there is a place for traditional advertising in support of a website, the real gains in customer numbers come from activity called Search Engine Optimisation, or SEO.

Company Info
  • Opening HoursMonday - Friday
    9am - 6pm
  • Phone0191 265 8396
  • Office
    11 Maling Studios
    Newcastle upon Tyne
    NE6 1AB

Thinkroomten Ltd. T/A Registered in England & Wales #6170687 VAT: 974 721 688. Members of the North East Chamber of Commerce. Registered Office: South View Cottages, Old Eldon, Co. Durham DL4 2QX