From the outset it was clear to us that Kielder Observatory had outgrown their website and order management system, they had a number of separate systems to manage orders, ticketing, gift vouchers, reporting, guest check-in, staff intranet services and gift shop sales, all centered around an overstretched Wordpress website.
Booking a holiday is one of the most complex transactions that a website can set out to achieve, with lots of information to display in an engaging format and important regulatory requirements along with a detailed data capture to complete the booking and a high value credit card payment, all of which must reassure the customer and make the sale.
As the UK's principal supplier of call centre support for new build homes warranty telephone support the importance of a comprehensive system to manage this complex operation can't be overstated.
Safeguard approached us having reached the limits of and completely outgrown their existing system and their system designer's ability to support their operation, looking for a complete rebuild and data migration.
As a major national commercial property specialist with a diverse range of services and web activity, we were surprised to find Sanderson Weatherall using a grossly out-dated website to co-ordinate their efforts.
Our proposal to replace their website included demos of a range of advanced features, property search systems, data management tools and document outputs to bring their digital assets into the modern age.
When we first met Homefuels Direct they were struggling to manage a complex business from an overstretched spreadsheet and a small, static website.
By building a superb, user-friendly website supported by our digital marketing team and sophisticated CRM and order management system we have taken Homefuels Direct from a small regional player to one of the nations largest and most loved heating oil suppliers.
The Finishing Touch Company came to us having successfully navigated through the 'difficult first few years', proving their business model works well with an entry-level website and branding, but ready to achieve greatness.
As Yorkshire's largest independant Plumbing and heating supplier to the trades Duftons have a wide but very specific audience. Until relativley recently Duftons saw their website as a basic requirement but little more, while their competitors developed web assests and services which were leaving them behind. By integrating directly with their stock management and accounting systems we were able to bring Duftons right up-to-date.
The difference between creating a website and creating a website that engages with it's users is vast. We're not just Designers or Web Developers here at tr10, we're very fortunate to have a broad and talented team that can cover a whole host of different elements and bring them together into one project. Whether that be creating bespoke software, managing SEO and SEM packages, or running a continuous support strategy; we really do go the extra mile for our clients, and actively try and bring something unique to every project we undertake.