As a Graphic Designer I get to work on a whole load of different projects, some big, some small and some super interesting. Every now and then you get something that lands on your desk that's the great white buffalo, ( 10 points for the Hot Tub Time Machine reference. )
When we first met Homefuels Direct they were struggling to manage a complex business from an overstretched spreadsheet and a small, static website.
By building a superb, user-friendly website supported by our digital marketing team and sophisticated CRM and order management system we have taken Homefuels Direct from a small regional player to one of the nations largest and most loved heating oil suppliers.
From the outset it was clear to us that Kielder Observatory had outgrown their website and order management system, they had a number of separate systems to manage orders, ticketing, gift vouchers, reporting, guest check-in, staff intranet services and gift shop sales, all centered around an overstretched Wordpress website.
Booking a holiday is one of the most complex transactions that a website can set out to achieve, with lots of information to display in an engaging format and important regulatory requirements along with a detailed data capture to complete the booking and a high value credit card payment, all of which must reassure the customer and make the sale.
As the UK's principal supplier of call centre support for new build homes warranty telephone support the importance of a comprehensive system to manage this complex operation can't be overstated.
Safeguard approached us having reached the limits of and completely outgrown their existing system and their system designer's ability to support their operation, looking for a complete rebuild and data migration.